Kiran Varri - CCXP, ITIL V4’s Post

Dave Seaton's induction into the CX Hall of Fame highlights his innovative contributions to customer journey mapping. CEO of Seaton CX, Dave blends technical expertise with customer empathy to create journey maps that catalyze organizational change. His approach emphasizes direct customer engagement and strategic problem-solving, making these maps tools for empathetic understanding and action. Launching Seaton CX during the pandemic, Dave used remote work as a lever to enhance customer experience. His future-focused Dharma method aims to meet customers' needs genuinely, setting a new benchmark for customer journey mapping. Dave's work demonstrates the transformative power of combining innovation with empathy in CX. #CXHallofFame #CustomerJourneyMapping #Innovation #Empathy #DaveSeaton #SeatonCX #DharmaMethod

Everyone is watching everyone else, from employers and employees to customers. We are all traceable and trackable. While technology has undoubtedly enhanced our lives, it has also intensified the scrutiny on CX. Every interaction, good or bad, can be instantly shared and amplified, putting immense pressure on businesses to deliver exceptional service at all times. Customer feedback is no longer confined to private channels; it's often broadcast publicly. Every customer journey is under the microscope, and brands are accountable to the court of public opinion. Delivering exceptional CX is no longer just a goal; it's a necessity for survival. #CX #EX #customerexperience #employeeexperience #customerfeedback

Never underestimate the power of emotional intelligence in CX! Learn how empathy and EQ can transform customer interactions, boost loyalty, and create memorable experiences. Discover strategies to cultivate EI in your team. Read our latest article now! #CustomerExperience #EmotionalIntelligence https://lnkd.in/efvdeFKq

🚀 Leading with Tech and Engagement 🚀 In today’s fast-paced world, using advanced technologies to enhance customer experiences is more important than ever. I’m focused on harnessing tech innovations to drive customer satisfaction and streamline interactions. It’s thrilling to be part of a future that prioritizes proactive engagement and customer-first strategies. 🌍 What tech innovations have you found most effective in enhancing customer engagement? Let’s discuss in the comments below! #TechInnovation #CustomerEngagement #Leadership #Sustainability #FutureOfMobility

Long read but I am 90% sure it’s worth it 📚 "People may forget what you said, but they’ll never forget how you made them feel." ― Maya Angelou This quote resonates deeply with me, especially after my experience at last week's Service Channel Partner meet. Seeing and meeting people work behind the scenes to make your customer journey a memorable one. Here are 3 key lessons I learned through my time at the conference. 1. Customer Experience (CX) is fundamental to any business. Working closely with the customer service team allowed me to delve into the nuances of CX. It's akin to diving into an ocean of insights, where the deeper you go, the more you understand the importance of providing the right tools for your customers. 2. Working without expecting recognition is satisfying, but being acknowledged for your efforts adds tremendous value. Meeting a customer who had been with us for 35 years and witnessing their emotional reaction to recognition affirmed this. It highlighted the power of acknowledgment in fostering continued dedication and loyalty. 3. Being Humble makes you closer to understand more people and the more you interact the more you realise there’s so much more to business than just numbers. It’s being around people who make the numbers. Which one is your favourite? I'd love to hear about your experiences or insights regarding customer service that have made you reflect and grow. Big thanks to Mr. @sushilkadam sir for creating a powerful event of brining the team under one roof and getting them acquainted with our work and way forward. Had an amazing time just observing and syncing in the energy, knowledge and skills from @Burzindaver @vikramdesai I would like to thank Farzad Photographer for always pushing me to do more and grow more. And last but not the least Farzan Tarapore you’ve been such a big support throughout the conference and managed it so well and effortlessly. #CustomerExperience #CX #CustomerService #BusinessInsights #Recognition #HumilityInBusiness #ServiceIndustry #BusinessGrowth #CustomerRelations #EmployeeRecognition #BusinessLessons #CustomerRetention

Never underestimate the power of emotional intelligence in CX! Learn how empathy and EQ can transform customer interactions, boost loyalty, and create memorable experiences. Discover strategies to cultivate EI in your team. Read our latest article now! #CustomerExperience #EmotionalIntelligence https://lnkd.in/eqhR99NM

When Empathy Exceeds Expectations: A Lesson in True Customer Experience Last October, I faced the heartbreaking loss of my father. It was a personal tragedy that many unfortunately experience. However, amidst this sorrow, I witnessed a gesture of empathy and kindness from an unexpected source that left an indelible mark on my heart. I was part of a business accelerator program called “Dent - Key Person of Influence,” and have been part of their active social media community. Following my father’s passing, I shared my feelings on FB social media. What happened next was an extraordinary example of genuine customer experience. The team at Dent, having seen my post, reached out in a way that was both unexpected and deeply touching. They sent me a condolence blanket – a simple yet profound gesture of support and understanding. This act went beyond the conventional norms of customer service; it was a demonstration of true human connection and empathy. This experience has reshaped my understanding of Customer Experience (CX). CX isn’t just about meeting functional needs or providing technical support. It’s about understanding your customers’ emotions, aspirations, and mindsets. But, more importantly, it’s about how you, as a business and as individuals within that business, respond to this understanding. The blanket from Dent was more than a gift; it was a message that in our most challenging times, empathy and kindness can shine through. This is the spirit of true CX - actions that resonate on a deeply personal level, leaving a lasting impact. As we continue to navigate the complexities of business relationships, let us remember the power of empathy. Let’s strive not just to understand our customers but to connect with them in ways that truly matter. Because sometimes, it’s the smallest gestures that leave the most significant impact. #dent #keypersonofinfluence #customerexperience #cx #fifthchrome Hutton Henry Daniel Priestley David Shaw David B Horne Emma Humphrey Katherine Beckett-Benson Abigail Ireland Jasper Steinhausen Sarah Clark BScTCM MBAcC MRCHM

Was fun and entertaining listening to Co-Founder of CX Accelerator, Nate Brown and our very own Fabrizio Trotti in our latest webinar on the relationship or more commonly the lack of it of Customer Support and the top management. To hear the speakers' and participants' thoughts and tips, you can watch the recording from the link in comments. In addition, there's another CX Webinar coming up: Little things in Customer Experience: How minor efforts can lead to memorable experiences. Interested? Feel free to join these free webinars from the link in comments. #CX #customerexperience #customersupport

On this episode of Caffeinated CX we ask the question "Can CX be saved in 2024?" The better question is, should it be saved? Year after year the numbers come in, and year after year they're disappointing. Each year it seems like the entire customer experience field is backsliding, customers feel like they're secondhand, that companies only care about themselves and their profit margin. Why? What can we do about it? Links are in the comments. #cx #customerexperience #callcenter #contactcenter

Join us for part 9 of the CX Chronicles series, where Ken Ng explores the Hierarchy Culture, the third of four essential customer experience cultures. Discover how structured processes, clear roles, and stability within an organization contribute to exceptional customer experiences! #Hierarchy #Cultures #CustomerExperience #LeadershipInsights #CustomerServiceExcellence #BusinessCulture #OrganizationalCulture #CustomerSuccess #CustomerJourney #CustomerCare #CX #KenNgCX #KenNg #ATCEN #ThePeopleDevelopmentExpert