United Together

Welcome to the July / August 2024 edition of our ZALORA LinkedIn newsletter! These past few weeks, our Zalorians have come together in remarkable ways, showcasing the power of collaboration and unity in achieving great things.

In this edition, we share the recent successes of our ZALORA Seller Conference 2024, and our annual safety week! We also highlight the launch of our new manager training program, designed to equip our people leaders with the skills and knowledge they need to navigate the challenges of the future.

We also take great pride in celebrating the numerous certifications and awards our teams have achieved over the weeks, including the highly coveted Marketing Team of the Year award from Marketing-Interactive, and the Best Customer Service award from The Straits Times and Statista.

Each of these highlights contain stories of unity, resilience, and triumph, which serve as a reminder that when we stand together, there is no challenge too great and no goal too lofty to achieve.

Thank you for being a part of our newsletter community and for your unwavering support, hope you enjoy reading this edition!

ZALORA Celebrates SEA Independence and National Days

In Indonesia, Zalorians celebrated the country’s 78th Independence Day. In the office, our Zalorians had an exciting round of games, quizzes, tasty food, and amazing prizes! Dressed in white and red, the colours of the Indonesian flag, they filled the office with laughter and joy!

Continuing the excitement in Singapore, Zalorians  transformed our office space into a vibrant party space in celebration of Singapore’s 59th Birthday! With over 50 Zalorians and their families being treated to a breathtaking aerial view of the parade and celebrations, the office  brimmed with excitement and joy!

Complete with a popcorn station alongside traditional snacks, everyone had a great time celebrating! A huge thank you to the Z Happiness Committee for setting up the beautiful décor and creating such a warm atmosphere. And to everyone who attended and made the events a huge success!

ZALORA Seller Conference 2024

ZALORA Seller Conference made a physical event comeback this year, this time collaborating with Meta in their Kuala Lumpur office!

Our top brands in Malaysia had the chance to connect with an extensive network of sellers, as well as the ZALORA and Meta teams.  The best brands on our platform were also recognised and celebrated for their excellence, with awards given out to the top performers in various categories!

Watch the full conference recording here!

Z-CARE: New Manager Training Program

The People & Culture Team recently concluded the pilot launch of the Z-CARE: New Manager Training Program, a targeted learning program that is specifically designed to empower Zalorians with the essential skills, behaviours, and mindsets needed for a successful transition into a people manager role!

For the pilot launch the team invited 30 newly promoted people managers to take this journey of learning with us. What set this program apart is the facilitation of training sessions led by ZALORA Leaders - Matej Urban , Nicky Ang , Heily H. and Charles Plumley .

Supported by Gunjan Soni , CEO ZALORA Group, and Jason Toh , Regional People & Culture Director, the program aims to further develop future leaders at ZALORA and support them in their career journey.

To learn more, check out our detailed LinkedIn post.

Interested to join ZALORA? Check out our Careers Page.

ZALORA Safety Week

To reinforce our unwavering commitment and responsibility, our Zalorians gathered in our Malaysian regional fulfilment hub for the annual ZALORA safety week!

Embracing this year’s objective of practising ‘sustainable inclusivity’, on top of cultivating a culture of responsibility for personal and team safety, our Zalorians participated in activities designed to impart and raise awareness of safety and sustainability best practices.

This event brought together teams from around the region and reaffirmed their commitment to building a safe working environment. Our Zalorians also took the opportunity to forge stronger relationships with each other and contribute to our local community through a series of fun activities including friendly contests and a blood donation drive.

Safety starts with each individual, and through constant attention and vigilance we will continue to keep each other and our workspaces safe, together!

ISO 45001 Certification

Our regional fulfilment centre in Malaysia has achieved the ISO 45001 certification for Occupational Health and Safety Management Systems (OH&S)! 

ISO 45001 is the world's first international standard for occupational health and safety, it involves a rigorous process of implementing best practices, training employees, and continuously improving our safety management system. By obtaining this certification, we are reinforcing our dedication to creating a safe work environment where our Zalorians can thrive!

A huge shoutout to Awie Ramane , Zutiqa Aqmar Yazuli , Ahmad Akmal Asyraaf Abdul Halim , the entire MYFC Operations team, and everyone involved for their outstanding performance. Special thanks also go to Vykintas Mineikis and Ardian Alwi for their continuous support in making safety a top priority across our operations.

Let’s continue to uphold our safety standards and foster a healthy workplace. Together, we are making our company a safer place for all!

ZALORA Philippines Marketing Team of the Year

ZALORA Philippines has won the Gold Award for Marketing Team of the Year at the 2024 Marketing Excellence Awards organised by Marketing-Interactive, Asia’s leader in advertising, marketing and media intelligence!

This prestigious award celebrates the bold creativity, tireless passion, and strategic brilliance of our team. It also highlights ZALORA's dynamic, multi-faceted approach to marketing—not just as an in-house marketing powerhouse, but also as a service provider that empowers brands to leverage our comprehensive expertise to reach new heights!

We are also incredibly proud to have received the Excellence in Urban Guerilla Marketing award for our 11.11 Fashion Disrupts Campaign—a bold, innovative 3D billboard and omnichannel campaign featuring brand ambassador, Heart Evangelista that made a show-stopping appearance, literally halting traffic, and capturing the attention of millions!

These awards underscore our commitment to pushing boundaries and delivering marketing services that break the mould. A huge thank you to our incredible team and partners who make these achievements possible!

ZALORA Officially Pioneer of Singapore’s CaseTrust Accreditation

Singapore’s premier consumer interest protection group, Consumers Association of Singapore (CASE) , has formally accredited ZALORA as one of the first e-commerce businesses to meet its stringent standards for consumer protection.

First announced last year in ZALORA’s Singapore office, by Ms Low Yen Ling , Senior Minister of State, Ministry of Trade and Industry, the scheme recognises the most trustworthy businesses in the country, who are committed to clear and transparent pricing, secure payment transactions and strong security measures.

This remarkable achievement is a clear recognition of the trust governments and our customers have in our business, encouraging shoppers to shop confidently and safely on our platforms for their favourite authentic brands!

ZALORA Singapore Awarded Best Customer Service 2024/2025

We are incredibly proud to share that ZALORA Singapore has been awarded by both The Straits Times and international market researcher Statista as having one of the country’s best customer service providers.

Ranked amongst industry powerhouses, ZALORA was chosen from among 1,800 brands through over 96,000 evaluations, we are thankful for our customers for the trust they have placed in us.

We always strive to provide an unparalleled service experience to our customers, and this recognition is a testament to our amazing team's dedication, passion, and hard work.

Our team will continue to strive for excellence and provide our customers with the quality service they have come to love us for!