Toho Water Authority

Toho Water Authority

Utilities

Kissimmee, FL 2,814 followers

Water. Community. Life.

About us

The Toho Water Authority was established in October 2003 by a special act of the Florida legislature and provides a full range of water, wastewater and reclaimed water services to its customers. The Authority currently serves an average of 158,000 water, 147,000 wastewater, and 34,000 reclaimed water residential and commercial customers in the City of Kissimmee, unincorporated areas of Osceola County, a small area of the southern portion of Orange County, certain portions of unincorporated Polk County, and the City of St. Cloud. Toho operates 14 water treatment plants consisting of wells, ground storage tanks, high-service pumps, and water distribution systems. Toho’s water facilities currently rely exclusively on groundwater derived from the upper Floridan aquifer. Raw water supply wells currently pump an average of 53.31 million gallons per day (MGD) to the 14 water treatment plants located throughout the service area. Potable water is distributed through 1,985 miles of water mains. Toho’s wastewater facilities include ten water reclamation plants, sewage collection facilities, and wastewater effluent disposal facilities. The water reclamation facilities (WRF) operate independently for set geographic areas throughout the service area. Wastewater is delivered to the various WRFs through a network of 1,736 miles of collection and transmission system piping with 605 wastewater pump stations. The highly treated reclaimed water produced by the WRFs is distributed through 667 miles of reclaimed water distribution mains and used for irrigation customers or routed to the system’s rapid infiltration basins (RIBs) to recharge the groundwater. The waste solids from the treatment process, termed bio-solids, are processed by a third party to produce a soil supplement/fertilizer that is beneficially used on agricultural lands.

Industry
Utilities
Company size
501-1,000 employees
Headquarters
Kissimmee, FL
Type
Government Agency
Founded
2003

Locations

Employees at Toho Water Authority

Updates

  • Toho is proud to announce the appointment of Caitlin Dineen as the new Director of Public Relations and Communications. This strategic hire reflects Toho’s ongoing growth and commitment to meeting the evolving needs of its customers and community partners. As Central Florida continues to expand, so does the demand for innovative, transparent and effective communication with the residents and businesses Toho serves. With Caitlin’s hire, Toho continues to position itself as a leader in providing reliable and sustainable water services.

    • A photo of Caitlin Dineen, Toho's new Director of Public Relations and Communications. At the bottom left is the Toho logo and a blue rectangle with the words "Caitlin Dineen, Director of Public Relations and Communications."
  • Today, Toho celebrates Dr. Martin Luther King Jr.’s remarkable contributions to equality and environmental advocacy. He inspired transformative legislation like the Clean Water Act of 1972. Let’s honor his enduring impact by committing to water conservation and environmental care in our daily lives. As a reminder, Toho's administrative office in Kissimmee and the Customer Service Center in St. Cloud is closed today in honor of Martin Luther King Jr. Day. Regular business hours will resume at 8 a.m. Tuesday, January 21, 2025.

    • No alternative text description for this image
  • It's #TeamMemberTuesday! Today, Toho recognizes Nicole, Customer Experience Supervisor. Her role is to lead a team of customer service representatives to ensure they provide excellent service to Toho customers when resolving their issues. "I handle escalated accounts, coach my amazing team and oversee day-to-day customer service operations. I do all of this while having customers and my employees in mind," Nicole says. Thank you, Nicole, for all you do! #TrustTohoCares

    • A Toho team member, Nicole, sits at a desk and smiles at the camera. To the right, her name is displayed as well as the role "Customer Experience Supervisor." On the bottom left is the Toho logo.
  • 🌊🎨 Calling all student artists! 🖌️💧 Enter the 2025 Drop Savers Water Conservation Calendar Contest and help spread the word about the importance of saving water. Prizes include art supplies for you and your school, featured spots in the 2025 Drop Savers Calendar, and a chance to represent Toho Water Authority in a statewide contest! 🌍 🖼️ Submit your artwork by February 14, 2025, and join us in raising awareness about water conservation! For more information, visit https://ow.ly/pF2550UFJyH

    • The image is an invitation to students to participate in Toho's calendar contest.

K-12 Students will create artwork promoting water conservation, and a panel of judges will select winners to appear in the calendar.

Artwork is due by February 14, 2025.
  • It’s #TeamMemberTuesday! Today, Toho recognizes Otniel, Service Technician II. As part of his duties, he monitors water meter readings, repairs meters and informs customers of any issues. “I love the people I work with and I’m glad that I get to be able to help people with their issues. Day-to-day, I like knowing that there’s a team here at Toho that helps out,” Otniel says. Thank you, Otniel, for all you do! #TrustTohoCares

    • Image shows Team Member Otniel, Service Technician II, in a white Toho-branded truck. Logo on the bottom left, name and job title reads on the right.
  • Happy New Year from Toho! As we step into 2025, our commitment to providing you with the highest quality service remains stronger than ever. Here’s to a successful and prosperous New Year for all! As a reminder, Toho's administrative office in Kissimmee and the Customer Service Center in St. Cloud are closed today. Regular business hours will resume at 8 a.m. Thursday, January 2, 2025. Customers can always make payments, report emergencies and use other self-service features at www.tohowater.com or by using the 24-hour customer service line at 407-944-5000.

  • Happy Hanukkah! May each candle you light bring more joy, warmth and peace to your life. Toho wishes you a home filled with love, light and happiness throughout this special season. As we celebrate this time of reflection and togetherness, we are grateful for cherished traditions, new memories and a season of light that shines bright! #FestivalOfLights

Similar pages

Browse jobs