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Because we believe that 'Our people are our superpower', we're very happy to share Nita Morgan's article, "𝘠𝘰𝘶𝘯𝘨 𝘱𝘦𝘰𝘱𝘭𝘦 𝘥𝘰𝘯’𝘵 𝘯𝘦𝘦𝘥 𝘫𝘰𝘣𝘴, 𝘵𝘩𝘦𝘺 𝘯𝘦𝘦𝘥 𝘤𝘢𝘳𝘦𝘦𝘳𝘴". Nita is the Country Manager for South Africa, Foundever. Like her, we're passionate to help young people build careers up from the very first rungs of the ladder, and to provide opportunities to grow in one's career. As Nita states to "prioritise opportunities for career growth and development, so our contact centre colleagues can learn new skills, take on more responsibilities and move into more senior roles." Business Process Outsourcing or Customer Experience (CX) industry is growing rapidly. It currently employs over 100 000 people and contributes R35 billion to the national economy annually. Having been identified as a key economic contributor by the national government, the sector is targeting 500 000 jobs by 2030. Happy employees are friendlier and more productive, which directly relates to the experience they provide our customers. We are extremely proud that our current employee attrition rate in South Africa is below 3.8%, which is far below the local CX industry average attrition rate of around 26%. Read more: https://lnkd.in/gn6FbZnn #SouthAfrica #CustomerExperience #CX #BPO #FoundeverLife

Young people don’t need jobs, they need careers

Young people don’t need jobs, they need careers

iol.co.za

Leann Younger

Collaborative, accountable and positive. “Never allow a person to tell you no who doesn’t have the power to say yes.” -Eleanor Roosevelt.

2w

The attrition rate of 3.8% is stellar, congratulations! You must be practicing what you preach and treating the front line as the stars they are.

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