The CX Academy’s Post

Are you attending the Call & Contact Centre Expo UK?  If you're interested in mastering CX transformation and creating a seamless contact center migration, our latest article from Mark Russell is a must-read. Dive into the blueprint for success: https://lnkd.in/e7CgmXVM #cx #contactcenter #CCExpo

Need to lift your CX Game? Here are the global CX Events for the next few weeks: https://lnkd.in/e3iyrm7c #cxconference #cxevent #customerexperience

If you are attending Xperience 24 be sure to catch up with the Insurance Industry team at our breakout session and at our booth! Where we will be talking more about how you can use AI and Automation to improve CX & EX to Reduce Costs and Increase Revenue!

Discover the ArenaCX Events Calendar: your essential guide to global Customer Experience (CX) events, including conferences, webinars, and more. Ideal for CX professionals and publishers looking to boost their visibility, this curated platform keeps you updated on the industry's latest. Bookmark it as your primary resource for staying ahead in the CX world. #cxevents #cx #globalevents #eventscalendar #business https://hubs.ly/Q02kHkJx0

What are the top #CX priorities facing the public sector? Don't forget to join us online tomorrow at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to talk about the challenges that need to be addressed in 2024 and beyond: https://bit.ly/47E0Zg7

Check out our latest blog! 🍽️ In this blog we delve into how hospitality businesses can use technology to enhance customer experiences, while also ensuring they keep hold of what makes their experience unique. We explain why technology is revolutionising the hospitality industry, how to make sure your tech is enhancing experiences, and why data holds the key to choosing the right tech for your business. If you'd like to know more, head on over to the three rocks® website to read the full blog: https://lnkd.in/g2ciWTdD #hospitality #tech #technology #customerexperience #CX

Your C-Suite wants metrics! Even more than metrics, they want to understand dollars ($$$). Yet only 12% of CX leaders can effectively show ROI, and only a quarter of those can tie it directly to a dollar amount, according to a CX Economics Latam Study by Clientrika. Check out our blog for tips on how to get C-Suite buy-in for your CX agenda.

🎄✨ Back by Popular Demand: The Tale of Two Christmas Trees in the Contact Center Edition! 🌟 🌲 Picture a dreary old Christmas tree, barely lit, tucked away in a corner with no visitors. That's the sad state of legacy contact centers—dim, uninspiring, and missing the festive cheer! 🌟 Now, shift your gaze to the dazzling, modern Christmas tree—the CCaaS wonderland! It's not just well-lit; it's a sparkling spectacle, drawing everyone in with its magic. Modern #CCaaS turns your contact center into a holiday destination, adorned with bells, whistles, and the warmth of exceptional customer experience! 🚀✨ Transform your #contactcenter from the ghost of Christmas past to the holiday miracle everyone talks about! 🎉🔔 Check out the latest contact center innovation Connex One #CXMagic #ContactCenterUpgrade #FestiveTechTransformation #digitaltransformation #cx #modernization #customerexperience #cxinnovation

Although we posted this conversation on #CXFiles with Andreas Helland with the main focus on delivering CX to the Nordics from Spain, there is also a very interesting conversation about how people working in contact centres should be treated. If you build a corporate culture that welcomes people into the team and gives them a pathway to improvement then they will naturally do a better job and if they are on customer calls then this will be noticed as a better customer experience. Treat people as replaceable and temporary then all they are ever going to do is watch the clock during a shift... Andreas gives some interesting insight into designing a positive culture to create great CX #CorporateCulture #ContactCenters #BPO #CX Peter Ryan

Discover the ArenaCX Events Calendar: your essential guide to global Customer Experience (CX) events, including conferences, webinars, and more. Ideal for CX professionals and publishers looking to boost their visibility, this curated platform keeps you updated on the industry's latest. Bookmark it as your primary resource for staying ahead in the CX world. #cxevents #cx #globalevents #eventscalendar #business https://hubs.ly/Q02kHkxj0