Foundever’s Post

In our podcast series featuring colleagues and activities across the multilingual region - Coffee Chats - this time we talked with several participants of the 21st International APCC - Associação Portuguesa de Contact Centers conference in Estoril (Portugal) about their view on this year’s topic: “How Will Customer and Employee Experiences Change With A.I.?" Take a look!

Showing the ROI of employee experience isn't straightforward. 📊 But it isn't impossible either. Start by asking "why are we doing this"? 🤔 That becomes your KPI. And then look at multiple sets of data to track this KPI. 📈 Here's an interesting real-life example from Leslie B. Rogers 🍑 interview with Kiran Menon. P.S: To watch the full podcast where Leslie shares examples, ideas and how-tos about EX, head over to the podcast https://buff.ly/3YMHJcv or the video interview https://buff.ly/3P2jlAw

Data, data every where - but not a byte to use 😅 We built the Tydy Unified Profile because we started hearing companies and execs talk about “not having a complete picture of the employee at any point in time.” That’s because data sits in multiple systems and silos - never giving you the full picture. In this snippet, Leslie talks about the importance of bringing together performance data, engagement data, pulse data, attendance data, wellness metrics and more to build a holistic view of the state of the workplace. That’s when you can start correlating EX to business growth. #futureofwork #employeedataplatform #ep #peopleOps #pops #UnifiedProfile #EX #employeeexperience #podcast

Want to hear my thoughts and unconditional love for all things GXG and service design? Check out our latest podcast episode! Thanks to the team for having me on the show!

Loved being a guest on The Modern Manager podcast with host Mamie Kanfer Stewart. Did you know that documenting processes allows you to give greater autonomy to your team members? Listen to our conversation about how and why to document workflows. https://lnkd.in/eMxbE4R Documenting processes and procedures don't need to be a burden. Check out my conversation with Mamie Kanfer Stewart on The Modern Manager where we talk about how to quickly document workflows by engaging your team in a continuous improvement approach. Listen or read the key takeaways at https://lnkd.in/eMxbE4R

Loved being a guest on The Modern Manager podcast with host Mamie Kanfer Stewart. Did you know that documenting processes allows you to give greater autonomy to your team members? Listen to our conversation about how and why to document workflows. https://lnkd.in/er4NzBp Documenting processes and procedures don't need to be a burden. Check out my conversation with Mamie Kanfer Stewart on The Modern Manager where we talk about how to quickly document workflows by engaging your team in a continuous improvement approach. Listen or read the key takeaways at https://lnkd.in/er4NzBp

Andrew DeAngelo and Christopher Peak share valuable tips on cultivating customer loyalty in our newest podcast episode! From enticing former customers to return to hosting exclusive events for top patrons, explore innovative strategies to elevate your brand and strengthen community ties. 🌿 Get all the insights here: web.kayapush.com/3Ou8Dlu #CustomerRetention #BusinessGrowth #CustomerExperience #KayaCastInsights

Sonja Marie Schiebold (Headroom's Global Head of People) never shies away from asking the tough questions: As a people business, how do we set priorities for our EA team? How do we communicate internally in a smart and efficient way, using tools and automation? How do we leverage data about seasonal demand to plan our own team's workload? And how do we align all departments on that? On the latest episode of The Animo Group podcast with founder Paul Church, Sonja brilliantly answers all these questions. Plus, she dives into how service companies can align departments, comms and processes to retain talent and help teams grow. 🎧Have a listen, the link is in the comments!

Time is NOT refundable. That’s why every interaction with your customers or members has to deliver value and expand the relationship in a meaningful way if you hope to build lasting relationships. Digital technology, like Total Expert Customer Intelligence, gives your team the tools and data insights they need to create personalized experiences with every interaction, but those tools are only as effective as the people who use them.  Our latest Expert Insights podcast with Joe Welu, Dan Catinella, and James White explores the importance of organizational buy-in and implementing an intentional engagement strategy. Listen here > https://totexp.co/3OmXdAb

Our latest article, as a collaboration, is live! As we wrapped up 2023, The Multi-Point Inspection Podcast hosted 4 Dealer Marketing Magazine Experts. Laurie Halter, 🌜Owen Moon🌛, Sarah Vantine and Tom Kline ☎🐙 share their insights on what to expect in Fixed Ops 2024 and how to capitalize on all the opportunities available! We wrote an article about it: ➡ "How to Prioritize the Customer: Fixed Ops Edition" Full article: https://lnkd.in/d-ZbAppN #fixedops #customerexperience #automotivepodcast