Anglian Water Services

Sometimes talking about money can lead to difficult and sensitive conversations, but our specially-trained customer support team are here to help customers find a way forward. We’ll always take the time to understand your situation and treat you with care and kindness. "I know that a collection occupation isn't an easy one. I'm sure that you all get so much disrespect when you are only doing a job to take care of your families. I liked Liane because I did not feel any aggression during our conversation. I like that, and that's why I gave a 10-star rating. Stay cool, Liane!" Customer feedback 🙌 We look after the people that look after you. That’s why we’re proud partners of the Service with Respect campaign, to support and protect both our customers and our front-line teams. To find out more visit https://lnkd.in/eAZtpVsX

Ahead of the Environment Agency, publishing its Environmental Performance Assessment (EPA) next week, we wanted to explain what exactly an EPA rating is and how it’s decided. While it does account for things such as total pollution incidents and discharge permit compliance, it doesn’t consider other factors like reduction of average storm spills or abstraction levels and biodiversity net gain. We know how important these measures are to our customers, communities, passionate river groups and regulators and, with that in mind, we wanted to highlight the great progress that's been made in these areas as a result of the significant investment we’ve made to accelerate our improvement in pollutions performance. We have achieved the lowest level of sewer blockages in five years, have had no serious pollutions from our network of sewers in 14 months and are continuing to roll out smart sewers at a rapid pace to ensure we can predict and prevent more incidents event faster. But it doesn't stop there.  We recently announced an additional £100 million provision from our shareholders that will be ploughed into smart technology, the creation of a 'spills taskforce' and improvements across our sewer network. This is in addition to the planned investment across our water recycling network and will take our total this year to almost half a billion pounds. Change of this scale takes time, but we're committed to doing right by our customers and the environment. https://lnkd.in/eaUCAmN3 CC: The Water Report #Investment #DoThingsDifferently

Nature-based solutions such as floodplains, are just one of the ways we can mitigate the risk of flooding and protect our region against extreme weather. Which is why, we're thrilled to have supported NORFOLK RIVERS TRUST with this restoration project💧 #Flooding #NatureBasedSolutions #Environment

Rivers are the lifeblood of our communities, and we know there is more to be done to improve and protect them. Which is why, we made a commitment to Get River Positive (GRP) with a series of pledges focused on improving river health and ensuring our assets are not a cause of harm for the environment🌍🌳 Since GRP began, we’ve been working on a vast programme of work, all with one goal in mind, improving river health. Working with river groups, farmers and passionate environmentalists, projects have ranged from nature-based solutions to funded citizen science and the creation of new wetlands and habitats. However, we know the hard work doesn’t stop there, which is why many of these projects will also be replicated in our five-year business plan from 2025-2030. The business plan we submitted, detailed a record investment of £4 billion to enhance the environment, which included, almost £600 million on our Water Industry National Environment Programme (WINEP), £61 million on reducing flood risk and £308 million on resilience. We are currently reviewing Ofwat’s draft determination. In our latest blog, Anglian Water’s GRP Comms and Engagement Manager Katie Teesdale-Ward shares an update on the hive of activity that is GRP. Read here https://lnkd.in/eCd-Kt83 Find our business plan here https://lnkd.in/eGEwYz4y. #Environment #RiverHealth #NatureBased

Our soon-to-be CEO Mark Thurston, has been out on site this week, seeing some of the big infrastructure projects we have underway. In the coming years, we will be delivering even more of these large-scale projects to help communities and the economy in our region grow. #NewCEO #RebuildingBritain

We have now heard back from Ofwat with regards to our proposed business plan, which was rated as standard and, one of the best plans in the industry. Ofwat have acknowledged our low bill rises, which will deliver massive new infrastructure that customers and the environment want, as well as world class drinking water, all for around £1.57 a day. Over the coming weeks we will be reviewing the feedback in detail and continuing discussions with Ofwat as needed. We will provide our stakeholders and customers will updates as soon as possible. For a reminder of what we proposed to Ofwat, visit here https://lnkd.in/ewEF-A3f #DraftDetermination #CapitalDelivery #BusinessPlan

We’ve just published our 2023/24 Annual Integrated Report. The report reflects on this year’s strong financial performance, as well as the challenges and achievements from across the business.   This year, we’ve faced a backdrop of sector and operational challenges, driven by climate change and a continued cost-of-living crisis. But we’re proud of the progress we’ve made. From helping an unprecedented number of vulnerable customers to investing a record amount into the prevention of pollution and spills.   Tomorrow, we find out the draft determination from Ofwat on our business plan for 2025-2030. If approved, this plan sets out our largest and most ambitious plan yet, worth over £9 billion. Read more https://lnkd.in/gdZMq3pJ   #AnnualReport #CapitalInvestment #BusinessPlan

Nature-based solutions, like treatment wetlands, are a key part of our vision for the future. With a growing population, our sewer networks are having to process increasing amounts of human and domestic waste, so we’re always looking for more natural alternatives. As seen in this BBC article, the power of wetlands is not to be underestimated. In addition to helping naturally remove unwanted chemicals, they also have a positive impact on our region’s river health and biodiversity. Our work with NORFOLK RIVERS TRUST on the #Stiffkey and #Ingoldisthorpe wetlands has demonstrated the true benefit partnership working can have on environmental quality. These wetlands are only the start. If approved by Ofwat later this week, our proposed business plan for 2025-2030, proposes a record investment of £4 billion to enhance the environment. This includes an ambitious goal of building nature-based solutions the equivalent of football pitches. You can read our business plan here https://lnkd.in/eGEwYz4y Read the full #BBC article here: https://lnkd.in/ghwbJZUm #Wetlands #NatureBasedSolutions #RiverWaterQuality

Every year, we recognise and celebrate the value of our partners at our internal #SupplierAwards event. Whether it’s helping to source a new component or building state-of-the-art infrastructure, we work collaboratively with many suppliers to get the job done. As we embark on our largest and most ambitious plan ever, there has never been a better time to reward these incredible partners for their role in enabling us to deliver vital services across the region. Among the winners, were Revel Studios, Cadman Cranes, Ovarro, Morrison Water Services, Switchserve Ltd, MapleSky, IMDS Smart Metering, SIRIS Flow Inspections Ltd, Pro-Consultants, the #SafeSmartSystems project team including Jacobs and Transform and our own alliances, Anglian Water @one Alliance and #SPA. Well done to all the winners and those shortlisted. Your continued support and contribution is vital to ensuring we can continue to deliver on large projects across our region👏 #TogetherWithAnglianWater #Alliances #CollaborativeWorking #Partnerships

Today, our CEO Peter Simpson and future CEO Mark Thurston attended a Business in the Community event in #Wisbech where we were jointly showcasing the #FutureFens programme – a place-based approach to protect the Fens against the impacts of climate change and deliver social prosperity for one of our region’s most deprived areas. On the back of the event, Anglian Water and its alliance partners, announced £2m of partnership funding for new Green Skills Academy in Wisbech, which will fund the training of 900 people in vital environmental skills. The Fens in the East of England are among the places most exposed to the impact of climate change. On the frontline of rising sea levels, at growing risk of severe tidal flooding, and located in the driest part of the country, where water shortages are, without investment, a very real and increasing risk. But despite these challenges, this landscape has over half of the UK’s most fertile land. Dubbed the breadbasket of Britain, it supplies a fifth of the nation's crops and one third of its vegetables, so it protecting it is vital. During his time as CEO at Anglian Water, Peter Simpson has played a pivotal role chairing a taskforce to bring like-minded leaders and companies together with a vision for The Fens; creating a pipeline for green jobs, better transport links, and new housing projects, centred around a reservoir that will be used for flood alleviation as well as water supply.  Demonstrated as a global exemplar of landscape-scale climate adaptation at COP26 in Glasgow in 2021, Future Fens: Integrated Adaptation is a longstanding collaboration between local, regional and national partners including Anglian Water, the Environment Agency, Water Resources East Cambridgeshire & Peterborough Combined Authority and Lincs CountyCouncil to realise the opportunities and potential within this area. Find out more about the Green Skills Academy here ➡ https://lnkd.in/e4YKmfVB #Skills #Economy #ResponsibleBusiness #TogetherWithAnglianWater